Call Us: 0191 417 3002
or 07779 187 830

1. How long will my carpets take to dry ?

The advanced machines we use have powerful twin vac's to keep drying times to a minimum...usually 3-4 hours. It will be safe to walk on straight away. You're carpets will be just slightly damp when I leave. Leaving the windows open a little will assist in the drying time.

2. I'm at work all day. Do you work weekends ?

Yes. We work all day Saturdays and work out of hours. If you finish at 5pm thats no problem...we can be at yours for 6pm

3. What about the furniture ?

Dont worry too much about the furniture, we will move it for you AND replace it to where it was originally. We do ask that you remove all valuable items out of the room and small items. The more thats out the room the better as it means we can get the job done quicker for you.

4. How long will it take ?

Depends on a number of factors such as size of rooms, amount of soiling, how severe the stains etc An average size sitting room carpet 18ft x 12ft should take normally take between 1hr-1.5hrs to clean.

5. How often do I need my carpets cleaning ?

This depends on the amount of traffic coming through your home. To keep them in great condition and free of dust mites I would recommend every 12 months. Many of our customers have them cleaned twice a year, especially if you have children and pets !

6. Which method of cleaning does Clean Team use ?

The hot water extraction method. Sometimes referred to as 'steam cleaning'. Steam is not actually produced as the temperatures would need to exceed 100 Centigrade and this could damage carpets and other materials. This method is used on both carpet and upholstery cleaning. The first step in the Hot Water Extraction method is to thoroughly pre-vacuum the area to be cleaned. We then spray the environmetally friendly chemicals into the carpet or upholstery material, then agitation is performed which helps to suspend the soil particles away from the fibres. Once the chemicals have done their work, the suspended soil is ready for extraction. Our Hot Water Extraction machines will inject hot water through the fibres and then immediately vacuum away taking the suspended soil along with it.

7. How do I pay ?

Payment by cash or cheque is fine. Commercial customers is normally cash, cheque or BACS

8. Do you guarantee your work ?

Customer satisfaction is our priority. If we have not fiulfilled you're expectations we will do our best to correct any problems.

9. Are you insured ?

Yes, we are a fully insured company for both public liability and risk assesment.